Patient Support
How Can We Help You Today?
Answers to what patients ask us most, grouped by what you're trying to sort out. If you can't find it here, our support team is one email away.
Taking It, Adjusting It, Refilling It
Side Effects
What's expected, what you can treat at home, and the symptoms that mean you should be seen right away.
Read the guideDosing & Titration
How dose increases work, what the steps look like, and how to read the schedule your provider set for you.
Read the guideRefills & Follow-Ups
When you can reorder, how long to wait between orders, and when a follow-up is required first.
Read the guideDose Calculator
Work out how much to draw up from what is printed on your vial, in milligrams or in units.
Open the calculatorSupply Calculator
See how long an order lasts at your dose, so you know when to expect your next refill.
Open the calculatorHow To Inject
Step-by-step instructions for subcutaneous and intramuscular injections, plus how to read and check your vials.
Read the guideBrand-Name Medication
How brand-name medication works with us — the consult, the monthly refill request, and what the maintenance stage changes.
Read the guidePrescription Summaries
Detailed information on each medication we prescribe, including how it's used and what to expect.
Look it upGetting Your Order To You
Order Problems
Your order is late, never arrived, or turned up damaged, wrong, or missing something.
Get it sortedPharmacy Shipping Times
How long each pharmacy typically takes, so you know whether your order is genuinely running late.
Check the timesShipping Address Verification
Why we verify your address before shipping, and what to do if yours needs updating.
Read the guidePaying For Your Care
Payment Won't Go Through
Why a card gets declined, what autofill breaks, and the fixes that take under a minute.
Troubleshoot itUpdate Your Card
Swapping the payment method saved in the patient portal for a new or replacement card.
See the stepsForms Not Working
A form that won't load, won't submit, or lost your answers — and what to do about it.
Troubleshoot itFSA & HSA Letters
Requesting a Letter of Medical Necessity when your plan wants documentation before covering treatment.
Request onePre-Payments
Paying toward a future order in advance, and how a pre-payment gets applied to your next invoice.
Learn moreAppointments, Documents, And The Portal
Phone Consultations
Booking, rescheduling, what happens if you miss the call, and how the visit actually runs.
Read the guideDocument Requests
Medical records, receipts, itemized statements, and proof of prescription for insurance or an HSA.
Make a requestPatient Portal App
Downloading the app and signing in so you can message your provider and see your invoices.
Get set upDidn't Find What You Needed?
Email our support team and tell us what's going on. If it's about your medication, dosing, or symptoms, message your provider in the patient portal instead — that goes straight to the person treating you.
support@lavenderskyhealth.comIf you're having a medical emergency, call 911 or go to the nearest emergency room. As a remote practice we can't provide emergency or same-day in-person care.