Get In Touch With Our Team.
Three inboxes, a phone line, and your portal. Here is which one gets you an answer fastest.
Which Team To Contact
These two teams handle most of what patients need. Sending it to the right one skips a hand-off — and if you are not sure, patient support will route it.
Patient Support
support@lavenderskyhealth.com- Your account, your visits and your invoices
- Payments, pre-payments and receipts
- Records requests and letters of medical necessity
- Anything you are not sure where to send
Orders & Shipping
orders@lavenderskyhealth.com- Tracking that has not arrived
- Changing the address an order ships to
- Anything damaged, missing or not what you expected
- Questions about what is in your delivery
How Quickly You’ll Hear Back
We don’t keep set office hours. Our inboxes and voicemail are monitored daily, except on official holiday closures — so send it whenever it occurs to you rather than waiting for Monday.
That is our average across everything. Replies can take longer late at night or on unexpectedly busy days. If something is time-sensitive, put Urgent in the subject line.
Careers
We hire remotely across the country, and a good number of our team found us as patients first. Open roles and how to apply are on the careers page — applications sent to the support inbox won’t reach the hiring team.
Thinking About Getting Started?
Email us with any questions — we’re happy to answer them before you commit to anything. And whenever you’re ready, a licensed provider is a few clicks away.
Book A ConsultWe never ask for payment over social media or messaging apps. If a message claiming to be from us asks you to pay somewhere other than your invoice or the portal, it isn’t us — forward it to patient support.