Getting Started at LSH
New patient consult options
Welcome to Lavender Sky Health. Getting started is simple — choose the consult type that works best for you and complete the appropriate form to begin your care journey.
New Patient E-Consult
What it is
An asynchronous consultation completed via secure portal messages with a licensed physician or nurse practitioner. No phone call or appointment required — ultimate convenience.
How it works
Complete the New Patient E-Consult Form. Your provider will carefully review your information and send you a consultation message through our secure patient portal. You'll receive an email notification when your message is ready, and you're welcome to reply directly to discuss your treatment plan and ask any questions.
Best for
New Patient Phone Consult
What it is
A live phone call with a licensed physician or nurse practitioner to form and discuss your personalized treatment plan in real time.
How it works
Complete the New Patient Phone Consult Form to access the scheduling link. Once submitted, you will be able to book an appointment at a time that works for you (subject to scheduling availability).
Best for
Refills & Wellness Medication Orders
When to follow up vs. when to refill
Before placing a refill, it's important to know whether a follow-up consult is required first. Please read the information below carefully to determine which form to complete.
When a Follow-Up Consult is Required First
First refill after starting new therapy
A follow-up consult is required before your first refill if you are starting any of the following for the first time:
- Custom GLP-1 therapy
- Oral weight-loss therapy
- Hormonal therapy
Exception
If you were already on a medication before joining LSH and provided documentation, you may be eligible to refill without a follow-up unless your provider specifies otherwise.
Brand-name GLP-1 (Zepbound or Wegovy)
If you were new to GLP-1 medications when you started, you may receive one refill after your initial prescription. A follow-up consult is required after that first refill to allow your provider to assess your response.
Refill Timing Rules
Custom GLP-1
No new order within 21 days (3 weeks) of your last GLP order. Timing is based on your confirmation email date.
Brand-Name GLP-1
May request a refill after 14 days. These are dispensed as monthly supplies.
Standard Patients
A follow-up consult must have been completed within the last 6 months.
Maintenance Therapy
A follow-up consult must have been completed within the last 12 months.
Ready to Place Your Order?
Refill Request
If you are an established patient and meet the timing requirements above, complete the Refill Request Form to place your next order.
Wellness Medications Only
If you are requesting only a wellness medication (no GLP-1 or hormonal therapy), complete the Wellness Medication Order Form instead.
Follow-Up Consults
Required every 6–9 months
Follow-up consults are required every 6 months, or every 9 months if you are on maintenance dosing. They may be completed electronically or by phone — choose the option that works best for you.
Follow-Up E-Consult
What it is
An asynchronous follow-up completed via secure portal messages with your provider. No appointment or phone call needed.
How it works
Complete the Follow-Up E-Consult Form. A licensed provider will review your submission and send a secure consultation message to your patient portal. You will receive an email notification when your message is ready.
Best for
Follow-Up Phone Consult
What it is
A live phone call with your provider to review your progress, discuss your treatment plan, and address any questions in real time.
How it works
Complete the Phone Follow-Up Consult Form first to receive the scheduling link. You may reschedule your appointment up until 24 hours before it is set to occur.
Best for
Labs
At-home biomarker testing
We offer convenient at-home lab kits that test critical biomarkers covering inflammation, hormones, metabolic, and cardiovascular health — all from just 8 drops of blood with results in 3–5 days.
How It Works
Kit ships to your home
Clear, detailed instructions and customer support are included inside the kit.
Self-collect 8 drops of blood
Simple fingerstick collection — step-by-step instructions guide you through the process.
Mail kit back to the lab
A prepaid return label is included in your kit.
Results in 3–5 days
Access an advanced results dashboard with personalized recommendations based on your biomarkers.
Review with your provider
Results are reviewed at your next follow-up, or you may request a dedicated provider lab review at any time.
Women's Panel
Biomarkers tested
Men's Panel
Biomarkers tested
Women's Hormone+ Panel
Everything in the Women's Panel, plus
Payments
Invoices, pre-pay, and refund policy
All medication orders require full payment before processing begins. Please review the information below to understand how payments work, how to use Pre-Pay, and our refund policy.
Making a Payment
How to pay
Payments can be made two ways — via the payment button on your invoice PDF (sent to your email), or directly through the Invoices tab in the patient portal.
Important
Make sure your billing information on file is correct before submitting. Incorrect billing details will cause the payment to be rejected. You will receive a thank-you email once payment is successfully processed.
Confirmation
No medications are sent until full payment of your invoice is received, even if prepayments are on file.
Pre-Pay
What it is
Pre-Pay allows you to submit payments toward your next order before your invoice is issued. You can submit multiple prepayments of $100 increments at any time — no open invoice is required.
Where to find it
The Pre-Pay option is located in the sidebar of your patient portal.
How to redeem
Once your invoice is issued, email your invoice number to billing and request an adjustment. Your prepayment will be applied to the balance due.
Refund policy
Prepayments are refundable up to 6 months after the date of purchase, minus a 10% non-refundable processing fee. Prepayments that have already been applied to an invoice are not eligible for a refund.
Order Processing
What happens after you pay
Processing of your medication order begins immediately after payment is received. Total time from payment to delivery averages 2–7 business days.
Order Timeline
Payment received
Order processing begins immediately. No action is needed on your part.
Confirmation email within 24 hours
You will receive an order confirmation email within 24 hours. This confirms your order is in processing — LSH will have no further status updates until your tracking number posts.
Pharmacy processes your order
The compounding pharmacy prepares and packages your medication. Processing times are at the sole discretion of the pharmacy and average 2–7 business days total.
FedEx or UPS tracking email
A tracking email is sent directly from the pharmacy (FedEx or UPS) once your shipping label is created — typically 24–48 hours before delivery.
Potential Delays
What can cause delays
Occasionally, orders may take longer than the standard 2–7 business day window. Common reasons include high pharmacy volume, holidays, severe weather, or weekend shipping freezes.
Current pharmacy times
We publish up-to-date pharmacy processing and shipping times on our website so you can check the latest estimates before reaching out.
Shipping & Delivery
Tracking, address changes, and delivery issues
All medications are shipped directly from the compounding pharmacy via FedEx or UPS. Please review the information below regarding shipping methods, delivery expectations, and what to do if you experience an issue.
Shipping Methods
Refrigerated medications
Shipped overnight or 2-day air in insulated packaging coolers with cold packs to maintain proper temperature.
Non-refrigerated medications
Shipped via standard ground service. Items such as Ondansetron are packaged separately from refrigerated medications.
Receiving Your Order
Inspect immediately
Inspect your medication immediately upon receipt. Check that all items are present, undamaged, and have been maintained at the correct temperature.
Reporting issues
Any issues with your order must be reported to the pharmacy within 24 hours of delivery. The pharmacy will require photos of everything received, including all packaging materials.
Address Changes
How to update your shipping address
If you need to change your shipping address, email orders@lavenderskyhealth.com as soon as possible with your updated address.
Troubleshooting a Delivery Issue
If something is wrong
If you have an issue with your order and have thoroughly checked all packaging, email orders@lavenderskyhealth.com with photos of everything you received. We will direct you on next steps and advocate on your behalf with the pharmacy.
Please note
LSH is not a direct party to the shipping transaction. We cannot unilaterally provide a resolution but will work with the pharmacy on your behalf to reach the best possible outcome.
Medication Storage & Safety
How to store and handle your medication
Proper storage of your medication is essential for maintaining its safety and effectiveness. Please read the guidelines below carefully and follow them every time.
GLP Medications (Semaglutide / Tirzepatide)
Primary storage
Keep refrigerated at all times for longest shelf life and maximum potency. Store upright in the refrigerator away from the freezer compartment.
Temperature tolerance
Refrigerated
BestIdeal for long-term storage and maximum shelf life
Room temp
21 daysSafe at room temperature for up to 21 days
High temp
5 daysSafe at high temperatures for up to 5 days
Traveling with your medication
Keep medication refrigerated as much as possible when traveling. Use an insulated cooler with ice packs for transport and avoid leaving it in a hot vehicle.
Maintaining Sterility
Cleaning your vial
Clean your vial top with an alcohol wipe or isopropyl alcohol before and after each use. This is essential to maintaining the sterility of your medication and preventing contamination.
Never use if contaminated
Do not use your medication if you notice any visible particles, cloudiness, or discoloration. Contact the pharmacy immediately if you have concerns about the appearance of your medication.
Non-Refrigerated Medications
Storage instructions
Non-refrigerated medications (such as Ondansetron) should be stored in your medicine cabinet at room temperature. Do not freeze or expose to extreme heat or humidity.
Examples
Ondansetron (anti-nausea), oral medications, and any other non-injectable items included with your order.
Rx Summaries & Dosing
Dosing, storage, and side effects by medication
Every medication and dose available through LSH has its own dedicated Rx summary. These summaries are your go-to resource for understanding exactly how to use your medication safely and effectively.
What's in an Rx Summary
Each summary covers
Important
Always refer to your specific Rx summary for your current medication and dose. Do not follow dosing instructions from a summary for a different dose or formulation than what was prescribed to you.
Important Safety Information
GLP-1 risks, side effects, and compounded medications
GLP-1 receptor agonists are powerful prescription medications that can be highly effective for weight management. Please read the following safety information carefully before beginning or continuing your therapy.
What Are GLP-1 Receptor Agonists?
Overview
GLP-1 receptor agonists such as semaglutide (Wegovy®) and tirzepatide (Zepbound®) are prescription medications approved for chronic weight management in adults. They work by mimicking a naturally occurring hormone that regulates appetite, blood sugar, and digestion.
Common side effects
Serious risks
Serious but less common risks include pancreatitis, gallbladder disease, kidney problems, and a potential risk of thyroid tumors. Contact your provider immediately if you experience severe abdominal pain, persistent vomiting, or any unusual symptoms.
Compounded vs. FDA-Approved Medications
FDA-approved medications
FDA-approved GLP-1 medications (such as Wegovy® and Zepbound®) have been evaluated and approved for safety, effectiveness, and quality. When available and appropriate, LSH generally prefers FDA-approved options.
Compounded medications
Compounded versions may be prescribed when FDA-approved products are unavailable (e.g. during a shortage), when a patient has a sensitivity to an ingredient in the commercial product, or when a specific dose not commercially available is needed. LSH evaluates appropriateness on a case-by-case basis.
Read the Full Safety Guide
Our complete Important Safety Information guide covers all risks, contraindications, drug interactions, and guidance for both compounded and FDA-approved GLP-1 medications in detail.
Self Injection Guide
Step-by-step injection instructions
Our Self Injection Guide walks you through everything you need to know to successfully administer your injection at home — including how to read your vial and understand how much medication you have remaining.
What the Guide Covers
Topics included
Before You Inject — Quick Checklist
Confirm your dose
Review your Rx summary to confirm your current prescribed dose before drawing up your medication.
Clean your vial top
Wipe the top of your vial with an alcohol wipe before and after each use to maintain sterility.
Inspect your medication
Check for any visible particles, cloudiness, or discoloration. Do not use if the medication appears abnormal.
Choose and clean your injection site
Common sites include the abdomen, thigh, or upper arm. Clean the area with an alcohol wipe and let it dry completely before injecting.
Follow the full guide
For complete step-by-step instructions, refer to the full Self Injection Guide linked above.
Patient Support
How to reach our team
Our patient support team is here to help with any questions or concerns outside of your clinical care. Please review the information below to ensure your request reaches the right team as quickly as possible.
How to Reach Us
Send your inquiry to support@lavenderskyhealth.com. Please include your full name and a clear description of your issue so we can assist you as efficiently as possible.
Patient portal
You can also submit a support request directly through the Patient Support tab in your patient portal.
Response time
Please allow up to 24–48 hours for a response depending on message volume. We do our best to respond as quickly as possible.
What Support Can Help With
Support handles
Order-Specific Inquiries
Shipping address changes & order issues
For anything related to a specific order — including address changes, missing items, or delivery problems — email orders@lavenderskyhealth.com directly and include photos if applicable.
Messaging Your Provider
What to send — and what not to send
You are welcome to message your provider at any time through the patient portal with questions about your treatment plan. To ensure the fastest response, please review what your provider can and cannot help with below.
How to Message Your Provider
Where to message
Provider messages are sent and received through the secure messaging feature in your patient portal. You will receive an email notification when your provider has replied.
Response times
Providers have individual schedules and response times will vary. Please be patient — your provider will respond as soon as they are able.
What to Message Your Provider — and What Not To
✅ Message your provider for
❌ Do not message your provider for
LSH Community Facebook Group
Connect with other LSH patients
The LSH Community Facebook Group is a private, patient-verified space to connect with others on a similar journey — share wins, ask questions, and find support from people who truly understand.
About the Group
Who it's for
The group is open exclusively to verified LSH patients. Membership is reviewed and approved by our team to ensure a safe and supportive environment for everyone.
What you'll find
A welcoming community of patients sharing success stories, progress updates, tips, and peer support throughout their health and weight loss journeys. Participation is 100% voluntary.
Privacy
The group is private — content shared within the group is not shareable outside of it. Please respect the privacy of your fellow members at all times.
Community Rules
All members must follow these rules
Mutual Respect
Our commitment to you — and yours to us
At Lavender Sky Health, we believe that the best patient outcomes are built on a foundation of mutual trust, honesty, and respect. We are committed to upholding that standard — and we ask the same of you.
Our Commitment to You
What you can expect from us
We are committed to providing you with compassionate, evidence-based care from licensed and qualified healthcare providers. We will listen to your concerns, respect your goals, and work with you to develop a treatment plan that supports your health and happiness.
A safe space
We strive to create a safe and supportive environment for all of our patients and staff. If you ever feel that a member of our team has not met this standard, we encourage you to reach out to administration directly.
Your Commitment to Us
Honest information
Our relationship with you requires a high degree of trust on both sides. You trust us with your healthcare — we trust you to provide true and accurate information so that we may best take care of you. Providing false or misleading information may affect the quality of your care and could have serious consequences.
Respectful conduct
We ask that all of our patients treat our staff and providers with respect and dignity at all times. Our team works hard to support you and deserves to be treated with the same care and courtesy that we extend to you.
We strive to have a supportive partnership with you to help you maximize your health & happiness.
Thank you for choosing Lavender Sky Health. We are honored to be a part of your journey.