We do not require bloodwork to be completed prior to starting medication; however, it may be recommended to have testing such as an A1C level, thyroid levels, and a cholesterol panel completed to give you another way to measure results.

No, we do not complete prior authorizations at this time. If you already have one from another healthcare provider, this may potentially be used with any prescriptions we provide at the discretion of your insurance provider. We recommend that all patients reach out to their insurance provider to ask about coverage of commercial medications prior to your consultation with us.

Yes, you can always choose which pharmacy you order from, as long as that pharmacy is available in your state of residence. If you are using a local pharmacy, you provide us with the information for that pharmacy.

If you are already taking a GLP-1 medication and are getting started with us, you can continue on your current dose if deemed appropriate by your doctor or nurse practitioner. Documentation of your prior prescription is required to order beyond a starting dose.

Shipping times will vary by pharmacy stock and dosage. The range can be anywhere from 4-10 business days from the date the order is placed for delivery. Invoices paid outside of normal business hours, on weekends, or near holidays may require an additional 1-2 days for processing. Your tracking number is sent to you via email

Standard Treatment Plans do not include the price of your medication and must be purchased by you separately at a pharmacy of your choice. Treatment plans that include medication from a specialty/compounding pharmacy do include the cost of your medication/delivery.

Yes, we have many patients on maintenance dosing, some short term and some long term.

We do not have a hard cut-off for BMI or weight to be eligible for medication; however, if you are underweight for your height, a GLP-1 medication is not recommended. All prescriptions are at the discretion of the reviewing provider.

If your treatment plan includes an injectable medication, we provide an injection guide to help you be confident when you use your medication.

Within the Patient Portal you may use Pre-Pay to submit $100 payments at any time to go towards your next order. You may make multiple prepayments if desired. You do not have to have an open invoice to send pre-payments.

You may redeem by requesting an adjustment to your next invoice after it has been issued. Email [email protected] with your invoice number to have your invoice adjusted.

Prepayments can be refunded at anytime by request minus a 10% card processing fee that is non-refundable. Prepayments that have been applied to an invoice are not eligible for refund.

Yes, via the link from your invoice email. If you need your invoice split to use more than one payment method, please email Patient Support. All payments received are subject to our Payment Policies.

Yes, FSA/HSA cards are accepted.

• Visa
• Mastercard
• American Express (AMEX)
• Discover
• FSA (Flexible Spending Accounts)
• HSA (Health Savings Accounts)

We do not accept payments from third-party platforms such as PayPal, Venmo, Cash App, Apple Pay, Google Pay, Affirm Direct, or any other services not listed above.

All payments are made through our secured payment gateway via direct invoicing, LSH WILL NEVER solicit for payment over social media messaging apps or through any third-party payment application.